POLICIES

​

Reservations and Payments

Payment Methods: We currently accept payments via bank transfer to Transfiya, Bancolombia, or Daviplata accounts, as well as cash payments.

Reservation Process: To reserve an ecohab, 100% of the total service fee is required. Guests must send the payment confirmation via WhatsApp to confirm the reservation and assign an ecohab.

Remaining Balance: All additional charges will be billed to the cabin account and must be paid at the end of the stay.

Check-In and Check-Out

Check-In: From 2:00 p.m. to 7:00 p.m. If the guest does not arrive within this time frame and does not notify us in advance, the reservation will be automatically canceled without a refund.

Check-Out: Until 12:00 p.m.

Capacity and Admission

Capacity per Ecohab: Each ecohab has an area of 100m² and is designed to accommodate two people.

Admission: Only guests over 18 years old are admitted.

Climate and Recommendations

Climate: The average temperature is 33ºC. We recommend bringing sunscreen and insect repellent.

At Mulata Ecohabs, we are delighted to offer our guests a delicious menu and a select beverage list, designed to complement their experience. Therefore, the entry of food and drinks is prohibited. We want to ensure you enjoy the best gastronomy during your stay with us.

Pet Policy

Pet Policy: A maximum of one pet per couple is allowed. Pets are not permitted in the pool, jacuzzi, or bedrooms. They may stay in the kiosk next to the bedroom. Owners must bring food and bedding for their pets and be responsible for their behavior to ensure the tranquility of the place.

Cancellation Policies

Cancellations: If the client cancels less than 15 days in advance, 30% of the total amount paid will not be refunded.

Rescheduling: Rescheduling requests must be made at least 10 days in advance and will incur a 30% surcharge on the total reservation amount.

Commitment to Quality

At Mulata Ecohabs, we constantly strive to offer an ever-improving and more pleasant experience for our guests. We work hard to maintain high standards of service and comfort, ensuring that each stay is unforgettable.